Return Policy

Last Updated: April 25, 2026

COXUS CO., LTD. is committed to providing high-quality products and exceptional service. If the product you receive is abnormal or does not meet your needs, please refer to the following guidelines for processing:

1. Seven-Day Comparison Period (Appreciation Period)

• Appreciation Period is Not a Trial Period: In accordance with the Consumer Protection Act, you are entitled to a "Seven-Day Comparison Period" starting from the day after you sign for the product. Please note that this period is for inspection, not for trial use. Once a product has been opened (including broken seals or damaged outer boxes) or used such that it cannot be restored to its original state, returns will not be accepted.

• Return Conditions: Returned items must be in brand-new condition with complete packaging (including the main product, all accessories, gifts, original packaging, and all accompanying documents). If traces of use or damage are found upon inspection, the Company will charge a refurbishment fee based on the extent of the damage, and a customer service representative will contact you for coordination.

• Circumstances Where Returns Cannot Be Accepted:

  • Exceeding the seven-day period (starting from the 8th day after receipt).

  • The product has been opened and used, or damaged due to human factors (e.g., stains, malfunctions, destruction, wear and tear, scratches, or dirt).

  • Incomplete return packaging, or missing accessories, invoices, or gifts.

  • Acts of malicious or bulk returns.

2. Defective Products and Exchange Process

• Defect Determination: If you find non-human-induced defects or functional abnormalities upon receipt, please contact customer service within seven days of signing for the item.

• Application Process: Please provide your "Name," "Order Number," and "Photos or Videos of the Defect." After a preliminary assessment by our staff, we will guide you through the exchange procedure. Please ensure the original packaging remains intact to facilitate the process.

3. Return Application and Refund Procedures

• Return Procedure: Contact customer service with your details → Verify return eligibility → Prepare the complete product, accessories, and invoice → Follow customer service instructions to drop off the return at a convenience store.

• Refund Timeline: Once the returned item is received and passes inspection, the refund will be credited to your original payment account within 7 to 15 business days.

4. After-Sales Warranty Service

The Company provides the following warranty services based on product categories:

• Electronic Devices (e.g., Watches, Electronic Communication Equipment): These products enjoy a limited warranty starting from the date of receipt. If functional or hardware abnormalities occur within the warranty period, please contact our Official LINE customer service. Our after-sales staff will assist in troubleshooting or repair. The warranty does not cover human-induced damage caused by impact, moisture, or unauthorized disassembly.

• Consumable Accessories (e.g., Watch straps, Protective cases, Cables, Screen protectors, etc.): No warranty service is provided. Except for "Defects upon Arrival" which can be exchanged within seven days, we do not accept repairs, returns, or compensation for wear and tear, discoloration, or human-induced damage after the product has been opened and used.

5. Contact Information

For any return, exchange, or after-sales needs, please contact us through the following official channels:

• Official LINE Service: @tclwatch

• Customer Service Email: service@coxus.com.tw

• Service Hours: Monday to Friday, 09:00 - 18:00 (Excluding public holidays)