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Anti-Fraud Statement

Dear Customers,

Due to the increasing prevalence of sophisticated fraud schemes, COXUS CO., LTD. hereby solemnly declares: Our staff, logistics partners, and bank representatives will NEVER contact you via phone or SMS to request the following under any circumstances:

Verifying Financial Information: Requesting your bank account details, credit card numbers, or any personal verification codes (OTP).
Operating Automated Equipment: Instructing you to go to an ATM or use Online Banking to perform transfers, cancel settings, or complete "verification" steps.
Changing Payment Settings: Requesting extra payments due to "order errors," "duplicate orders," "accidental installment settings," or "VIP membership upgrades."

🚨 Stay Vigilant! Common Signs of Fraud:

Suspicious Caller ID: Be extremely cautious of calls starting with "+", "+2", or "+886". These are often spoofed international calls used by scammers.
Impersonating Officials: Scammers may pose as customer service, bank officers, or legal authorities. Do not click on unknown links, accept unrecognized LINE friend invites, or reply to suspicious messages.
Creating a Sense of Urgency: Fraudsters often use high-pressure language (e.g., "System error" or "Immediate deduction") to manipulate consumers. If a call involves bank accounts, hang up and call the official number on the back of your bank card.

🛡️ Strengthening Your Personal Information Security:

Update Passwords Regularly: We recommend changing your login password for this website periodically using a high-strength combination of uppercase/lowercase letters and numbers.
Avoid Public Devices: Do not enter your account credentials on public computers or over unsecured public Wi-Fi networks.
Protect Your Privacy: If any caller requests account operations or personal data, please refuse and hang up immediately.

If you have any doubts, please verify immediately through our official channels or call the National Police Agency's 165 Anti-Fraud Hotline.

COXUS CO., LTD. wishes you a safe and pleasant shopping experience.

165 Anti-Fraud Website: https://165.npa.gov.tw/
Customer Service Hotline: (02) [Insert Number]
Official LINE Account: @tclwatch
Customer Service Email: service@coxus.com.tw